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Turn customer emails into product FAQs

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Goal

Answer the questions customers keep asking, right on the page.

Prompt to copy

Here are 50 anonymised customer questions from email/chat. Cluster them into themes, count each theme, and draft a short FAQ answer for the top 10 using only facts I give you below. Mark any answer that needs a fact you don't have.
Facts: [delivery times, returns policy, sizes, materials]

Steps

  1. Export and anonymise recent customer messages (remove names, emails, order numbers).
  2. Run the prompt.
  3. Fill the gaps it marks.
  4. Add FAQs to product or policy pages.

What to check

Safety rating: Safe. This workflow only reads data and suggests changes. You decide what to apply.

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Want it done for you?

A fixed-scope Shopify AI visibility audit: product data, Merchant Center, review markup, delivery and returns facts, AI referral tracking and a baseline prompt test, delivered as a prioritised fix list. See what's included (offer not open yet)